I don’t know when this problem started, but out of nowhere, I cannot access any site that has a netlify.app domain.
The error message will always show:
This site can’t be reached
Check if there is a typo in ***.netlify.app.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
I can access the sites with my other devices using the same network. I can’t access Netlify apps using my laptop which I mainly use for coding. I even tried flushing DNS, but no use.
I’m not sure if I’m the only one who encounters this problem, but any help would be greatly appreciated
If you can access using the same network, then there’s something wrong with the configuration on your computer. It could be bad DNS settings, firewalls, hosts or anything else.
If you are able to access .netlify.app sites on a mobile device but not a desktop, using one network provider but not another, then it is highly likely the issue is a device or network-centric one and not anything to do with Netlify (either in terms of not working, or blocking traffic.)
What is the site, or are the sites, you are unable to access @jdmanabat? Have you tried using different browsers, different devices, and/or different networks?
Hi Perry, I’m from the Philippines and also experiencing this on my project - https://nagrand-hotel.netlify.app/. My ISP is PLDT and project is accessible when using VPN(NordVPN).
we have looked into the issue and it seems that there is nothing on our end that is causing the problem, but i can confirm that we are having multiple customers from the phillipines who are experiencing this issue.
it seems like one or more ISPs from your area are banning access to netlify sites for an unknown reason - it is possible that there was something on our service at some point that they didn’t like - but we have no further information at this time when this ban occurred or what the reason behind it is.
As we don’t have a way to speak with internet service providers directly, the best and only option that really exists is to reach out to your internet service provider and try and get them to investigate the issue - i know that seems circuitous but it is the best advice we have at this time.
If your ISP needs to get in touch with us to discuss anything related to our service, we can make that arrangement. I’m sorry i don’t have better news!
Thanks for the explanation. I’m going to reach out to PLDT (both in twt and email (if I found an email)). I’ll send this thread. Best if I can include netlify’s contact info should they intend to respond. What netlify email should I include? Thank you