# 3000/3000 credits used? Site went offline instantly?! Can we get SUPPORT?!

**URL:** <https://answers.netlify.com/t/3000-3000-credits-used-site-went-offline-instantly-can-we-get-support/157297>\
**Category:** Support\
**Tags:** billing, billing-pricing, support-guide, deployment\
**Created:** [October 22, 2025, 9:52am UTC](https://answers.netlify.com/t/3000-3000-credits-used-site-went-offline-instantly-can-we-get-support/157297 "2025-10-22T09:52:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![backlinkoo](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@backlinkoo](https://answers.netlify.com/u/backlinkoo)\
**Post date:** [October 22, 2025, 9:52am UTC](https://answers.netlify.com/t/3000-3000-credits-used-site-went-offline-instantly-can-we-get-support/157297/1 "2025-10-22T09:52:09Z")

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Our website is [backlinkoo.com](http://backlinkoo.com)

Project/site ID: **ca6261e6-0a59-40b5-a2bc-5b5481ac8809**

`We setup the auto-recharge feature but it's NOT working? We can't manually add credits? How do we top off our balance immediately?`

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**Author:** ![backlinkoo](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@backlinkoo](https://answers.netlify.com/u/backlinkoo)\
**Post date:** [October 22, 2025, 10:08am UTC](https://answers.netlify.com/t/3000-3000-credits-used-site-went-offline-instantly-can-we-get-support/157297/2 "2025-10-22T10:08:00Z")

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How do we auto-top off or add credits we’re on the pro plan and 3000/3000 were used ALREADY?

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**Author:** ![backlinkoo](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@backlinkoo](https://answers.netlify.com/u/backlinkoo)\
**Post date:** [October 22, 2025, 11:26am UTC](https://answers.netlify.com/t/3000-3000-credits-used-site-went-offline-instantly-can-we-get-support/157297/4 "2025-10-22T11:26:35Z")

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Okay great. Close ticket. This has been solved.