Support

Support Guides Support Guides are written by Support Engineers in order to help you debug common problems! Please research your problem here first, before making a new post.

Topic	Replies	Views	Activity
Issues opening Support Tickets Support Hi all! I’m Hrishikesh Kokate, Support Engineer at Netlify. I’m currently working on making some changes to Netlify’s Support Experience. We’ve been receiving reports from some users that they’re unable to open tickets…	2	161	July 9, 2025
About the Support category Support	6	8786	January 10, 2024
Asking great questions to get great answers Support introductions Asking great questions to get great answers When we are struggling with a stubborn bug, about the last thing we want to think about is expending energy on writing a thoughtful request for help, especially if its somethin…	4	12680	September 30, 2019
DNS Desync: Live DNS serving old A records not visible in UI Support settings-config , netlify-dns-https-ssl	12	59	July 15, 2025
It won't let me add a credit card to upgrade Support billing	1	3	July 15, 2025
Why is my function crashing when trying to require couchbase? Support netlify-newbie	2	30	July 15, 2025
Function Region Misconfigured – Still Showing US IP Despite EU Region Support deployment	2	11	July 15, 2025
My linked GitHub project doesn't need to be built or massaged in any way Support deployment , netlify-newbie	0	6	July 15, 2025
Deploy did not succeed with HTTP Error 400 Support deployment	1	15	July 15, 2025
Https://docs.netlify.com/ask-netlify/ doesn't exist Support netlify-newbie	2	6	July 15, 2025
Build time limit increase Support building	10	32	July 15, 2025
Request to Free Domain from Deleted Netlify Team Support deployment	1	9	July 15, 2025
Release my netlify account from github social login Support authentication , email	0	5	July 15, 2025
All Image Next.JS Component not working in the production Support deployment , nextjs	0	6	July 15, 2025
SSL provisioning temporarily disabled for my domain Support netlify-dns-https-ssl	0	11	July 15, 2025
“netlify-plugin-gatsby-cache” internal error Support deployment	2	9	July 15, 2025
Unable to upload my bolt project to netlify after trying everything Support deployment , netlify-newbie	8	31	July 15, 2025
Tengo problemas al crear una base de datos para mi pagina web Support netlify-newbie	0	9	July 15, 2025
[Support Guide] What are the NETLIFY and NETLIFYv6 type DNS records? How do I delete these records? Support Guides support-guide	28	13433	July 14, 2025
DNS zone already exists for brownstreeservices.com - can't add domain Support deployment	0	3	July 14, 2025
Urgent Request: Delete Unauthorized Netlify App Affecting Business Operations Support mark-deletion	1	8	July 14, 2025
Need help removing stale DNS zone for codeforgeddigital.ca (SSL failing) Support netlify-dns-https-ssl	1	5	July 14, 2025
Build fails on i-em.netlify.app – netlify-plugin-gatsby-cache throws CpyError: EISDIR even though the plugin isn’t configured Support building , deployment	1	11	July 14, 2025
Hello, I am trying to add my custom domain 'mathgrit-angga.xyz' to my new project, but I am getting the error "or one of its subdomains is already managed by Netlify DNS on another team." I only have one Netlify account, connected to the email angganuro Support deployment	1	7	July 14, 2025
Deployment uploadDeployFunction code 400 error Support deployment	3	32	July 14, 2025
Unable to Upgrade to Pro – “Failed to validate address” Error Support billing-pricing	2	19	July 14, 2025
SniCertificate::CertificateNonvalidError on website Support netlify-dns-https-ssl	1	17	July 14, 2025
Site moved behind password even being in free plan Support visitor-access	4	17	July 14, 2025
Request for additional prerender user-agent strings (specifically for AI models) Support headers	2	25	July 14, 2025
Function Fails with MissingBlobsEnvironmentError Despite Correct Configuration Support lambda-functions , netlify-newbie	0	6	July 14, 2025